Help & Support
Clinical Voice
Questions, a problem, or a translation you think is wrong or unsafe? Send us a message, and please don't include patient names or other personal health details.
Medical emergency? Call your local emergency number. We can't provide medical help.
Common questions
Translation doesn't work or asks to download
Each language needs Apple's on-device language pack, downloaded once over the internet. In the app, follow the download prompt, or check iOS Settings › Apps › Translate › Languages. Speech for some languages also needs iOS Settings › General › Keyboard › Dictation Languages.
How accurate are the translations?
They're made by Apple's on-device translation and can be wrong. For important medical information, confirm with a qualified medical interpreter. See our Terms of Use.
Why don't I see SOAP notes or visit recaps?
They need Apple's on-device language model, which only some iPhone and iPad models have. On other devices these features are hidden.
How do I delete my data?
Delete visits, phrases or medications in the app, or delete the app. iCloud copies can be removed in iOS Settings › [your name] › iCloud › Manage Account Storage. See the Privacy Policy.
How do I cancel or get a refund?
Purchases are handled by Apple. Cancel in iOS Settings › [your name] › Subscriptions. Request a refund at reportaproblem.apple.com or from the app's Settings.